Last updated: 19 October 2026
1. Refunds go to your balance
Order refunds are credited to your Naafi Social account balance in USD. They can be used for any new order.
2. Automatic refunds
- Canceled order: the full charge is returned.
- Partial order: the undelivered part is returned in proportion to the quantity.
- Supplier rejection before delivery starts: the full charge is returned.
3. When a refund is not possible
- The link was wrong, private, deleted or changed during delivery.
- The same link was ordered more than once at the same time, here or elsewhere.
- The order was completed and the count dropped later (use refill where available).
- The platform removed engagement after delivery outside a refill period.
- The account was suspended for fraud or a breach of our Terms.
4. Refills
Services marked with refill restore drops within the stated period (for example 30 days). Request a refill from My Orders. A refill is only available when the current count is below the delivered amount and the service still supports it.
5. Deposits and withdrawals
- Unused balance is generally not withdrawable to a bank, card or wallet.
- If a deposit was made by mistake and not used, you may ask support within 7 days; approved returns go back to the original method minus provider fees.
- Bonus and coupon credit is never refundable.
6. Chargebacks and disputes
Please open a ticket before disputing a payment. Filing a chargeback or wallet dispute without contacting us may lead to the account being suspended and its balance frozen while we investigate.
7. How to ask
Open a Support Ticket with the order ID and a short description. We usually reply within 24–48 hours.
Contact
Questions about this document can be sent through Support Tickets in your account or to the support email shown on our Contact page. We aim to answer within 2 business days.