Last updated: 19 October 2026
1. Our commitments
- Balance can only be spent on our services; it is not a payment or money-transfer service.
- Funds generally cannot be withdrawn to third parties.
- We cooperate with payment providers and lawful requests from authorities.
2. Monitoring
- Unusually large, frequent or split deposits.
- Many accounts from the same device or payment source.
- Deposits from stolen cards or wallets, or quick deposit-and-refund patterns.
- Use of anonymising tools to hide identity during payment.
3. Verification
We may ask for proof of identity or proof of payment ownership before crediting or releasing funds. If you refuse, we may decline the payment or suspend the account.
4. Actions we may take
- Delay, reverse or decline a deposit.
- Freeze a balance during review.
- Close accounts and report to the relevant provider or authority where required.
5. Prohibited users
Persons on international sanctions lists, or acting for them, may not use the service.
Contact
Questions about this document can be sent through Support Tickets in your account or to the support email shown on our Contact page. We aim to answer within 2 business days.